Online reviews are direct, blunt, and don’t reflect the common respect that we would use if we were talking with a person face-to-face.  That being said, they have a very real impact on your business, and should not be ignored. The response presents challenges to many of us; since, as a small business owner, every complaint feels like […]

In this presentation Guy Kawasaki took a group of silicon valley CEO’s and gave them gold on lessons he learned from Steve Jobs. This is a fantastic presentation on the mental attitude required to run a business, and provides some real valuable in lessons that we can all apply to our businesses. Additional comments added […]

When working on small business marketing approach…I feel your pain. We have closed another month… Our strategy is set, we are working on near term tasks and objectives.  The plan is being implemented, our assumptions have been documented, our key metrics have been defined, and we are collecting information. Some of the questions I’m beginning […]

And so it begins…  The seeming innocuous or moderately irritating email comes in to several people. Then a response, then another, and another. Pretty soon we not sure what is going to happen first; the iPhone is going to vibrate off the desk, the server is going to crash, or a full on brawl is […]

Recently, I was talking with a business leader about his priorities as he was beginning to execute his strategic plan. He had laid in a great vision, the staff had been engaged in the process, there was a pretty good list of projects to accomplish, and they were ready to move forward. Then, the staff […]